What is Kajabi?
Kajabi is one of the first all-in-one platforms to create and sell online courses. They've been around since 2010 and currently have about 40,000+ users (according to their website).
They're possibly THE most well-known online course platform in the industry and have a dedicated support team and a huge community with a lot of fans.
Features: What Can You Do With Kajabi?
You can pretty much do anything you need to run your online business with Kajabi because it is an all-in-one platform.
For instance, with Kajabi you can:
Notably, Kajabi has some of the most variety when it comes to customizing the course experience and design. Kajabi offers different themes designed for a range of needs and styles of digital courses (i.e. publisher, self-paced, dripped, membership, etc.).
If you're the kind of person that likes to mess with code, then you have the option to customize even more! With the Kajabi Growth plan, you get access to the code, allowing for even further flexibility with the layout and functionality of your course.
In November 2020, Kajabi introduced Cambria, which is the latest version of their page builder.
With Cambria, you can choose from a variety of elements and use preset templates. All of these are responsive and allow just enough customization for you to build a page you like but keep some degree of layout structure so your pages are conversion-optimized and easy to use.
Now, these templates are more guides and placeholders than real plug-and-play templates, but you can also buy these from 3rd party sellers.
Additionally, Kajabi recently fixed the main shortcoming of their block’s layout so that now you can duplicate them, making it even easier to build pages!
Unfortunately, you still cannot "save" them for another page or move them from section to section.
The new Cambria update also brought a big improvement on the other pages of your course hosting site like your login page, library, blog and more.
With these updates, you have the flexibility to customize the user's journey to your liking!
Kajabi’s email system can handle everything from small to very large lists, and they’ve made a few recent updates that make email even easier.
With Kajabi’s email system you can also automate the marketing of your courses, so you can spend less time managing it and more time making money.
However, keep in mind that Kajabi’s email system is not as advanced as a fully-fledged CRM like Active Campaign.
A full CRM tool will have more advanced automation and capabilities than what Kajabi offers, but Kajabi’s system definitely will do the job for 95% of course creators using Kajabi.
Additionally, Kajabi’s block builder makes it very intuitive to design your emails.
Kajabi, like most email marketing software has 3 different email tools: Broadcast, Sequences, and Automation.
Broadcasts are the one-off emails you'll send on a specific date and time, used for timely campaigns or newsletters.
Sequences are the autoresponders you'll set to start based on chosen triggers. For example, the purchase of a product, the submission of an opt-in form, or even more advanced events like course progress.
Automation in Kajabi is the If X Then X rules that glue everything together in the back-end to manage and engage your list and students.
If you send regular emails and are wanting to optimize your delivery as much as possible, Kajabi also has a custom domain sender option.
Checkout & Affiliate system
Next, let’s dive into the checkout cart and attached affiliate system Kajabi offers.
To create a checkout, you will need to create an Offer. In contrast with Products (the actual course content) offers are unlimited!
This screenshot shows where you'll set all of the offer details including pricing, start date, automation and more.
Pricing options for your course in Kajabi are very flexible and you can set up different types of payments including a one-off, subscription, payment plan, free and paid trial.
From there, you will also be able to edit your checkout, which is specific to this particular Offer.
Admittedly, the checkout design is limited, but at least it is conversion optimized!
The main limitation to note with Kajabi's checkout is the fact that you can only have one pricing option per checkout.
So, if you have a membership with both monthly and yearly pricing options, you'll need to create two Offers and checkout, and link out to both from the sales page.
The last notable feature to expand on is the Community product.
This is a fairly new feature that allows a private group for members of a course or membership to exchange ideas and feedback. This feature is widely used by course creators.
Sadly, it's currently fairly limited and will only allow for a main feed and topical feeds. However, you can post images, videos and text to the community.
Although promising, the Community page still does not have all the features of the more popular Facebook group, so if you’re using Facebook you may want to stick with that until Kajabi makes more updates to the Community products.
Additionally, the Community page is usually a great tool for more of a Q&A forum than an engaging group with interaction.
Another nice benefit to the Cambria update is that Kajabi now allows for a Member's directory! This is a cool way to create a space for your members to network and connect 1 on 1.
See our full Kajabi community review here
For hosting live events and webinars, Kajabi doesn’t have its own native hosting platform. You will have to use a 3rd party tool such as Streamyard or Zoom. Luckily, you can then embed these inside Kajabi.
That being said, you can recreate an evergreen webinar funnel with the tools inside (this is still just a workaround).
In an effort to provide an option for users to get the kind of high-end support and premium experience that's hard to create at scale, Kajabi introduced Kajabi Access.
We did a full review of everything you need to know about this new offer, but here is the gist of it:
- It doubles everything that can be counted, and much, much more! That means pipelines, email subscribers, product slots, sites,...
- You have access to six 1:1 sessions with a Kajabi Customer Success Manager
- You can use the Code editor on any plan (which is usually only available on the highest plan)
- You get early access to new releases and features
Kajabi Mobile App
Kajabi was one of the first online course platform to launch a mobile app to make all of your programs easy to access and consume
To get your students to use the mobile app you will need to direct them to their app store to download the Kajabi app.
Overall, course pages are very mobile-friendly, even though you won't have a lot of customization options.
It's also only meant for your students to use, so you cannot log-in to your admin dashboard or publish new content from the Kajabi app.
That being said, the app is really top-notch and makes Kajabi stand out in an era where mobile content is so important.
Kajabi has announced the release of a brand new product: Kajabi Coaching.
This is meant to support the exploding demand in coaching services and help Kajabi users deliver great programs
Although this feature is now live for most users right now here is what we know:
- You will be able to create Coaching programs with a set number of Sessions, within which will be Resources, Notes and an Agenda.
- You'll be able to easily connect your booking system (Calendly, Acuity,etc.) to allow your coaching clients to book their next session with you
- This will come at no extra cost and will make things easy to keep your coaching in Kajabi and track individual progress
User Experience: Is Kajabi Easy To Use?
User experience is one of the biggest strengths of Kajabi.
The company has an acute sense of design in everything it does. Even out of the box, the student's experience is pristine and streamlined. The minimalist look of both the back-end and front-end makes spending time on the platform a very enjoyable experience.
Because of its relatively high degree of flexibility, you can also influence the customer flow and journey to your liking.
The platform is also easy to use, but if you do need help, they have an extensive library and documentation to help get you started with both the platform and marketing your course. Check out Kajabi University to learn more.
There really isn’t much more to say other than there currently are no other platforms that compare to Kajabi on user experience!
Affordability: How Much Is Kajabi?
The Basic plan starts at $119 per month the Growth plan at $159/month, and the Pro plan is $319 a month. See our full Kajabi pricing review for more details!
All of their plans can be billed monthly or annually, but you can get a free 14-day trial.
Even as an all-in-one, Kajabi is on the higher end of the cost scale.
So, Kajabi may not be a fit for all course creators, especially if they don't intend to use all the bells and whistles of the platform.
That being said, if you're starting from scratch and planning on using it for everything, the investment is well worth it, and you probably won't outgrow the platform anytime.
How is the Support & Community for Kajabi?
Another big asset of using Kajabi is their community and support.
Kajabi has a relatively responsive support team and you can chat with them live anytime. Plus, their support agents tend to be very friendly and actually know the platform, which is not always the case with customer support!
As mentioned before, they also have extensive documentation on everything you could want to achieve with the platform and answers to all of the questions you have. Their documentation gets updated frequently, so you can always find an answer there.
If you’re still looking for more feedback and support, you can join the Kajabi Community, which they call Kajabi Heroes.
With a Facebook group of over 21,000 people, this is one of the most helpful and knowledgeable communities in the course creator’s industry.
Kajabi clearly places their clients at the core of their business and their priority, even rewarding you with personal gifts and rewards as you celebrate revenue milestones.
In short, there are very few places with such a passionate community in the course creation industry and you definitely won't feel alone with Kajabi!
Our Overall Rate: 9/10
Community & Support Rating:
After testing it out, we can say that Kajabi is one of the best platforms for course creation on the market.
The platform is one of the pioneers of all-in-one features and it has a proven track record as a long-lasting solution for course creators. If you’re looking to have everything in one place to market your digital products, then Kajabi may be the perfect platform for you.
Kajabi does have some limitations, but overall, it has everything you need to be a very successful course creator, as most of its members can attest!